238 Privacy Policy — Your Information, Our Responsibility
238 takes the protection of your personal data seriously. This document clearly outlines the types of information we collect, how it is used and your rights as a user in Malaysia.
Last updated: January 2026
Information We Collect
When you register and use the 238 platform, we collect several categories of information to ensure our services run smoothly, securely and are relevant to you.
Account Information
During registration, we require your username, email address, phone number and identity information needed for account verification. This information is used to manage your account and ensure the security of your transactions.
Device and Browser Information
We collect technical data including device type, operating system, browser type, IP address and login sessions. This information helps us detect suspicious activity and improve the performance of 238 across various devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we maintain transaction records including the payment method used, amounts and transaction dates. We do not store credit card details or banking information directly — all processing is handled through secure payment providers.
Usage Data
We record platform usage patterns such as games played, session duration, betting preferences and in-account activity. This data is used to improve the user experience and personalise the content offered by 238.
How Your Information is Used
238 uses the information collected solely for legitimate purposes directly related to delivering our services to you. Specifically, your information is used to:
- Managing user accounts and securely handling new registrations.
- Accurately and quickly processing deposits and withdrawals in MYR.
- Verify user identity in compliance with financial transaction security requirements.
- Send important notices relating to your account, platform updates or policy changes.
- Detect and prevent fraudulent activity, account misuse or unauthorised access attempts.
- Improving the 238 platform’s interface and content based on real usage patterns.
- Comply with applicable legal and regulatory requirements in Malaysia.
We do not use your data for third-party advertising purposes without your prior consent.
Cookies and Session Tracking
238 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Stores your login details during an active session so you do not need to sign in again on every page.
- Preference Cookies: Saving your preferences such as language and display format.
- Analytics Cookies: Helps us understand how users interact with the platform for internal improvement purposes.
You can control or block cookies through your browser settings. However, blocking cookies may affect certain features of the 238 platform. Continued use of our platform is considered consent to the use of cookies as described here.
Data Storage, Security and Information Sharing
Storage and Security
All personal data collected by 238 is stored on SSL-encrypted servers. We employ appropriate technical and organisational security measures to prevent unauthorised access, loss, alteration or disclosure of your data. Passwords are stored in hashed form and cannot be decoded by any party, including our own internal team.
Your data is retained for as long as necessary to fulfil the purposes outlined in this policy or as required under applicable Malaysian law.
Sharing with Third Parties
238 does not sell, rent or share your personal information with third parties for commercial purposes. Your information may only be shared in the following circumstances:
- With payment service providers required to securely process your MYR transactions.
- When required by Malaysian legal authorities through a valid court order.
- In cases where disclosure is necessary to protect other users’ safety or prevent fraud.
Any third parties involved in processing your data are bound by strict confidentiality agreements.
Your Rights as a User and How to Reach Us
Right of Access and Correction
You have the right to request a copy of the personal information we hold about you at any time. If any information is inaccurate or outdated, you may request a correction by contacting the 238 support team. We will process such requests within a reasonable timeframe.
Right to Deletion
You may request the deletion of your account and personal data. However, certain records may need to be retained for a specified period to meet legal obligations — in particular, MYR financial transaction records which may be subject to Malaysian financial reporting laws.
Privacy Policy Updates
238 reserves the right to update this privacy policy from time to time. Users will be notified via a clear notice on the platform whenever significant changes occur. Continued use of the platform after the effective date of any changes will be considered acceptance of the revised policy. We encourage you to review this page periodically.
Contact Support Team
For any privacy-related enquiries, data access requests or deletion requests, please contact us by email at [email protected]. You may also refer to the FAQ for answers to general questions about your account and data on the 238 platform.